Tom Hinton's Blog

Welcome to My Blog! 2010-10-19 04:50:00

Discovering Your Life Purpose Before It’s Too LateSeveral few months ago, I had an intriguing conversation with a good friend named Roger who confided he was tired of the rat race. He had worked for the same energy company for 24 years and decided hi…

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Americans Can Re-learn the Art of Customer Service from Asia

by Tom HintonIt’s no surprise that customer service has been on the decline for the past ten years in America. Company executives are quick to blame the economic downturn for the decline in service. But, frankly, that’s just a weak excuse for compa…

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Americans Can Re-learn the Art of Customer Service from Asia

by Tom HintonIt’s no surprise that customer service has been on the decline for the past ten years in America. Company executives are quick to blame the economic downturn for the decline in service. But, frankly, that’s just a weak excuse for compa…

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A Great Week for America’s Consumers

by Tom HintonAmerica’s Expert on Business ExcellenceThree important events took place this week which will reshape the lives of millions of Americans and, perhaps, give hope to a billion Chinese.Healthcare Reform. It’s been nearly a week since Presid…

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A Great Week for America’s Consumers

by Tom HintonAmerica’s Expert on Business ExcellenceThree important events took place this week which will reshape the lives of millions of Americans and, perhaps, give hope to a billion Chinese.Healthcare Reform. It’s been nearly a week since Presid…

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Why Can’t Toyota Come Clean with Consumers?

Over the past few weeks, Toyota has been chastised harshly for mishandling its recall of 8 million vehicles and misrepresenting the facts to consumers and federal regulators. And, rightfully so.At the same time, Toyota’s powerful public relations mac…

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Why Can’t Toyota Come Clean with Consumers?

Over the past few weeks, Toyota has been chastised harshly for mishandling its recall of 8 million vehicles and misrepresenting the facts to consumers and federal regulators. And, rightfully so.At the same time, Toyota’s powerful public relations mac…

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Encouraging Spiritual Development in the Workplace

by Tom HintonThere’s a positive movement taking hold in the workplace. Companies are discovering a new way to motivate, energize and relate to employees by helping them discover and develop their spiritual essence. I refer to this movement as Employe…

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Encouraging Spiritual Development in the Workplace

by Tom HintonThere’s a positive movement taking hold in the workplace. Companies are discovering a new way to motivate, energize and relate to employees by helping them discover and develop their spiritual essence. I refer to this movement as Employe…

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Toyota Needs to Answer Serious Questions to Regain Consumer Trust

by Tom HintonWhat began as a gas pedal design flaw and floormat problem for one of the world’s most respected automotive companies has mushroomed into a public relations nightmare for Toyota. Consumers are deeply troubled by Toyota’s media posturing …

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